Return & Refund Policy

Return & Refund Policy – Jmel’s

Effective Date: 12/08/2025

At Jmel’s, we want you to be completely satisfied with your purchase. If you’re not happy, we’ll do our best to make it right while maintaining fairness and compliance with U.S. consumer protection guidelines.

1. Eligibility for Returns

  • Items must be returned within 30 days of delivery.

  • Products must be unused, unopened, and in their original packaging.

  • A receipt or proof of purchase is required.

  • Certain items cannot be returned for health and safety reasons:

    • Perishable goods (fresh food, dairy, produce, frozen items).

    • Opened snacks or beverages.

    • Personal care and hygiene products (e.g., toothbrushes, razors).

    • Clearance or final sale items (marked as non-returnable at checkout).

2. Damaged, Defective, or Wrong Item

  • If you receive a damaged, defective, or incorrect item:

    • Contact us within 7 days of delivery with your order number and photos of the issue.

    • We’ll arrange a free replacement or full refund, including shipping costs.

3. Non-Returnable Items

  • Perishable or temperature-sensitive products.

  • Gift cards or digital products.

  • Items purchased through third-party sellers.

4. Refund Process

  • Once your return is received and inspected, we will notify you by email.

  • If approved, your refund will be processed within 5–10 business days to your original payment method.

  • Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

  • We only replace items if they are defective or damaged.

  • For an exchange of the same item, contact us at [your email].

6. Return Shipping

  • Customers are responsible for paying return shipping costs unless the return is due to our error.

  • For high-value items, we recommend using a trackable shipping service.

7. Order Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.

  • After 24 hours, cancellations may not be possible if the order has already shipped.

8. How to Start a Return

  1. Email us at jmels.ll@gmail.com with:

    • Order number

    • Reason for return

    • Photos if applicable

  2. We will send you a Return Authorization and instructions.

  3. Ship the item back to the address provided.

9. Contact Us

If you have questions about this policy or need help with a return:

  • Email: jmels.ll@gmail.com

✅ Compliance Note:
This policy aligns with U.S. FTC consumer protection standards and typical e-commerce best practices. It also clearly excludes perishable goods (important for grocery sellers) and sets reasonable timeframes for returns.