FAQ

Frequently Asked Questions (FAQ) – Jmel’s

1. What products do you sell?

We offer a wide range of daily-use essentials, including groceries, snacks, kitchen accessories, and household items — all carefully selected for quality and value.

2. Do you only ship within the United States?

Yes. At this time, we only ship within the U.S., including Alaska, Hawaii, and U.S. territories.

3. How long will my order take to arrive?

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Overnight Shipping: 1 business day
    Processing time is 1–2 business days before shipping. Delivery times may vary during peak seasons or due to carrier delays.

4. How much is shipping?

Shipping costs are calculated at checkout based on your location and order size. We also offer free standard shipping on orders over $[X].

5. Can I return my order?

Yes — eligible items can be returned within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. Certain items like perishable goods, opened snacks, or hygiene products cannot be returned. Please see our [Return Policy] for details.

6. What if my order arrives damaged or incorrect?

Contact us within 7 days of delivery with your order number and photos of the issue. We’ll arrange a free replacement or refund.

7. How can I track my order?

Once your order ships, we’ll send you an email with a tracking number and a link to follow your package’s progress.

8. Do you offer discounts?

Yes! We regularly offer special deals, bundle discounts, and seasonal sales. Sign up for our newsletter to get notified first.

9. What payment methods do you accept?

We accept all major credit and debit cards through secure checkout powered by Stripe, as well as select digital wallets (if available at checkout).

10. How can I contact Jmel’s?

  • Email: jmels.llc@gmail.com